Frequently Asked Questions
What's the difference between an individual and a company account?
An individual account is for a person who buys a package for themselves and tracks their own training and tests. In a company account the training manager buys the package as seats, uploads staff, assigns the program, sets the dates and follows results in the reports.
What is a package, and how long does it last?
Each package is a ready training program for a role (sales associate, cashier, stockroom, manager, part-time…). An individual purchase is a one-time payment for the buyer only. A corporate purchase is a subscription: monthly by default (per-seat price × number of people every month), or yearly with the "yearly deal" price (one year in advance, renewing every year).
How many people can I assign in a corporate package?
As many different people as the seats in your subscription. Your staff list can be as long as you like; a seat is used only when you assign the program.
Can I add people to my subscription later?
Yes. Enter how many people to add on the package page. Adding 1 or 2 people does not need the minimum: they join your existing subscription, renew with it and cannot run past its end; the rest of the current period is charged to your saved card right away for the time left. Adding the minimum (currently 3) or more is a separate, independent new subscription.
If someone leaves, can I put another person in their place?
If they were never assigned a training, yes: delete them and add the new person; your number of seats and the amount you paid do not change. A staff member who has been assigned a training cannot be removed from the package or replaced; even if deleted, their seat stays used. This way one seat cannot be passed around between several people.
How do I cancel the subscription, and is it refunded?
Press "Cancel subscription" under Admin → Purchases. Nothing more is charged and you keep using it until the end of the paid period. A paid period is not refunded, whether or not the trainings were used.
How do I add my staff in bulk?
Upload an Excel (.xlsx) or CSV file in the Staff tab; "Download sample file" gives you a ready template. The first row is the header: First name, Last name, and Email or Phone (at least one) are required; Store, Position and Employee number can be added too. Headers may be in English, Turkish or Bulgarian. You see faulty rows before importing and can fix or exclude them.
How do I assign training to my staff?
In the Programs tab pick the program, set the start and end dates, tick the staff and press "Assign and email". Everyone gets a personal link to all their trainings by email. If you bought Viber or WhatsApp credit, the invitation goes out on that channel too. For someone without an email address, copy their link and pass it on yourself.
How does identity verification work during an exam?
An identity check may be required before starting. A failed check is flagged for manager review, not auto-rejected.
How is a certificate issued?
Whoever passes the test gets a QR-verifiable certificate from the report page, when certificates are on for that training.
What is the Employee No?
The number your organization gives each person (letters and digits only, e.g. A1024). Enter it in the Add staff form, in Edit, or with a "Kurum Sicil No" column in the Excel/CSV import. Two people in the same organization cannot share a number.
Can I change the number of questions and the time per question in the final test?
Yes. In the manager panel, on the Organization tab, the "Final test" card sets the total questions (5–100) and the time per question (10–600 seconds) for your organization. The fields show the defaults (currently 20 questions, 45 seconds each); leave them as they are to follow the general settings. Changes apply to tests started from then on.